Our technical support professionals have the skills and experience to meet simple & complex needs.
Why choose FTI Services for IT support?
Our technical support professionals have the skills and experience to meet simple & complex needs.
Why choose FTI Services for IT support?
FTI Services
Managing both software and hardware in a growing IT environment can cause headaches. Relying on separate support teams for each part of your infrastructure often creates gaps in coverage.
Luckily, our team provides support for every part of your IT infrastructure. We handle software and hardware alike, bringing you the same level of expertise and responsiveness for all components.
This streamlined approach reduces delays and ensures smooth operation across your systems.
Your business may use some third-party tech tools to conduct operations. When something goes wrong, navigating multiple vendors can add frustration and waste valuable time.
At FTI Services, we can use our keen problem-solving skills to help you deal with this challenge. We can troubleshoot your third-party tools to see if we can resolve the issue.
If we need to get the owner of the tool involved to resolve the issue, we can also help you manage that process so you can see a long-term result.
Some technical issues require more than remote troubleshooting. Certain problems demand an expert on-site to assess and address the issue accurately.
That’s why FTI Services offers on-site support whenever you need it. If a situation calls for in-person attention, we’ll quickly send one of our technicians to your office in Thousand Oaks.
This direct approach allows for precise diagnoses and quick resolutions. When you need expert help, we’re ready to bring solutions straight to your doorstep.
Unexpected technology challenges often disrupt project timelines. In fact, 23% of failed projects failed because of an issue with a tech tool that the project team needed to move forward.
At FTI Services, we help you resolve tech obstacles that threaten project timelines. Our experts identify issues and provide the support you need to keep projects moving forward.
With our help, your team will stay on schedule and meet your goals.
Cloud-based IT systems bring unique challenges that require specialized expertise. These environments need proactive support to prevent issues from escalating and affecting your operations.
FTI Services offers solutions for all cloud-related IT challenges. Our team has the skills to identify and resolve issues in your cloud environment, minimizing disruptions to keep your systems running smoothly.
Leave your cloud assets to skilled professionals who understand cloud complexities.
Undetected IT issues can linger for weeks. On average, these problems can remain hidden for 51 days before they escalate into major challenges that pose risks to your daily operations.
FTI Services proactively identifies and resolves problems before they escalate. Our goal is to reduce the likelihood of downtime. This approach allows us to solve IT issues before you even have to call for support.
Our proactive support keeps your IT infrastructure stable, so you can focus on daily operations without worrying about hidden issues.
Basic IT support often lacks the expertise to handle complex issues quickly, leading to repeat problems and wasted time.
This low level of support can create frustration, as your team waits for solutions that don’t fully resolve the underlying issue.
FTI Services provides direct access to level 2 and 3 IT support.
Our experienced technicians are prepared to address complicated issues immediately, minimizing downtime and restoring your operations efficiently. We offer solutions that are right the first time to keep your team productive.
Work with a support system that is ready to handle advanced IT challenges.
Switching IT support providers often feels like a challenging process. This transition phase can lead to gaps in support or miscommunications that interrupt daily operations.
FTI Services simplifies this experience with a highly structured onboarding process, designed to minimize downtime and get your support up and running quickly.
We use an organized, step-by-step approach that prioritizes learning your unique infrastructure and requirements.
Enjoy a seamless transition with a team that prioritizes your operations. Our onboarding process is built to remove the usual obstacles and provide support continuity.
Outsourcing IT support provides access to specialized expertise, reduces operational costs, and offers scalable solutions that adjust to business needs.
It allows your team to focus on core functions while professionals handle technical issues, maintaining productivity.
Additionally, most outsourced providers offer proactive monitoring and advanced security protocols. These additional services reduce your risk of downtime and cyber threats that could impact operations.
There is a slight difference between an IT helpdesk and IT support.
An IT helpdesk handles immediate, user-facing issues like troubleshooting software or hardware, while an IT support desk provides ongoing support for system maintenance, infrastructure management, and proactive monitoring.
Helpdesks focus on specific incidents, whereas support desks ensure long-term IT system functionality and stability across the organization.
Combining an IT helpdesk with an IT support team ensures both immediate issue resolution and ongoing system optimization.
This setup addresses user problems as they arise while proactively managing infrastructure to prevent future disruptions.
By integrating both, you enhance operational efficiency, minimize downtime, and support a more resilient IT environment that adapts to evolving business needs.
IT support from FTI Services is solely for business use. We do not offer support for personal devices unless they are BYOD devices connected to a current client’s network.
In these cases, we assist to ensure secure and effective network integration, but we don’t support personal devices independently from our business services.
FTI Services provides IT support exclusively to our current clients. If you’re not yet a client, please contact us to start your onboarding process before asking us for support.
Current clients needing immediate assistance can call (800) 247-6937 or submit a support ticket through our customer portal for prompt support with any IT issues.
Spend less time waiting for answers and more time using your tech as intended.